Home PageShopping guideline

Shopping Guideline

Please read our shopping guidelines before making any purchase at our e-shop:

Payment Method

  1. All purchase in Malaysia Ringgit (MYR) and are subject to First Come First Serve basis.
  2. We accepts payment via PAYPAL (for both International & Malaysian Customer):
    • paypalvisamastercardamexcirrus Paypal, Visa, MasterCard and all major credit cards.
  3. Other method via BANK TRANSFER (for Malaysian Only):
    • Any Bank Transfers are accepted for any orders within Malaysia.
    • Please select Bank Transfer option at checkout and payment details will be sent to your email.
    • Kindly make payment within 24 hours of purchase, or orders will be automatically cancelled.
    • Production of your Made To Order item/s (unless stated otherwise),
      will only begin once payment is received & cleared.

Shipping & Postage

  • We will process the order within 24 hours, once payment received.
  • All ordered item/s will be prepared for packaging & ready for delivery next day.
  • For Readymade item/s, we quickly ship daily and weekly in Malaysia and any part of world.
  • Malaysia (Peninsular, Sabah & Sarawak) Postage via POSLAJU in Malaysia.
    Fee structure is as such:

    Peninsular Malaysia Sarawak Sabah
    First
    500gm
    MYR8  MYR11  MYR14
    Additional
    250gm
    MYR2  MYR2  MYR2
    * 500gm is equivalent to weight of:
    – a pair of light tops/dress, or;
    – 5 units of button badges, or;
    – 3 pcs of art prints* Handling Fee is Free of Charge (until further notice)
    * All charges in MYR (MYR = Malaysia Ringgit)
  • For foreign delivery; we will use POSLAJU INTERNATIONAL. The charges are based on location & country.  And if you have different choice of postage, please let us know and we are happy to assist your request.
  • Contact details for special delivery request; via:
    • Web Form  >> CONTACT
    • Email          >> prettyhappythings@gmail.com
    • Whatsapp  >> +6019-2501961
  • For POSLAJU delivery, you can Track  & Trace your order item/s HERE

Duration of Delivery

  1. All items ship from Ampang/Kuala Lumpur, Malaysia.
  2. Malaysia (Peninsular Malaysia/Sabah/Sarawak): 1-3 business days.
  3. International delivery: 10-14 business days (up to 4 weeks depends on courier service).

Return & Exchanges

  1. Due to the handmade nature of our products, we will review requests for returns/exchanges on a case by case basis. Unfortunately we are unable to accept reasons like change of mind.
  2. Please contact us before you return something. We will not entertain packages that are returned to us without prior contact.
  3. Contact details for Return & Exchanges; via:
    • Web Form  >> CONTACT
    • Email          >> prettyhappythings@gmail.com
    • Whatsapp  >> +6019-2501961
  4. The product must be returned to us in its original condition and packaging. Returns will NOT be accepted if they arrive damaged so please ensure the items are packaged safely! Buyer pays for return postage and refunds will only be credited back to your paypal/credit card account once we have received the returns in good condition.
  5. Personalized/custom items are not available for refunds/exchanges.

Damages Item/Lost Mail

  1. We do our best to protect our products during shipping, but in its quest to reach you the package must pass through many hands and we understand that accidents are unavoidable.
  2. In the event that our products arrive damaged during the shipping, please contact us within 3 days with an image of the defective area and we will replace/repair the item at no cost.
  3. If you feel that your item is taking longer than usual, don’t hesitate to contact us and we will do our best to help! We do ask that you wait the full term of 4 weeks before we issue any replacements or refunds as cases of custom checks and varying reasons like weather etc. can cause delays.
  4. Contact details for any information on Damages Item/Lost Mail; via:
    • Web Form  >> CONTACT
    • Email          >> prettyhappythings@gmail.com
    • Whatsapp  >> +6019-2501961

Production Period

  1. Most of our products are “Made to Order”. We will only begin on production once your order is placed and payment is cleared!
  2. Production can take up to 15-10 business days. This is especially for products that require any sort of customization.
  3. Anyway, we do try to keep certain products in stock, in stock items will ship within 3-4 working days.
  4. If you are on a time crunch for a birthday or special event, please contact us BEFORE purchase to see if we can accommodate the deadline! Thank you for your understanding :).
  5. Contact details for confirmation of “Made to Order” item; via:
    • Web Form  >> CONTACT
    • Email          >> prettyhappythings@gmail.com
    • Whatsapp  >> +6019-2501961

Stockist/Wholesale

We’d love to work with you! Please send your details at our CONTACT page
with the title “Stockist/Wholesale Enquiry” and the following details:

  1. The name of your shop/boutique/website
  2. Business license/ registration number
  3. A few photographs of the style/theme of your store
  4. Contact/Whatsapp Number

Contact details for Stockist/Wholesale; via:
* Web Form  >> CONTACT
* Email          >> prettyhappythings@gmail.com
* Whatsapp  >> +6019-2501961

And we’ll be in touch shortly! Kindly give us up to 5 days to respond to inquiries,
if you’ve sent but have yet to receive a response, please do not hesitate to send it again!

 

Track & Trace

  1. For Malaysia customer, you are able to find out about your shipment status; visit “Track&Trace” from the list of tabs on top of the Poslaju webpage (http://www.poslaju.com.my/).
  2. For U.S, Canada and some other countries, registered numbers are recognised by your respective postal services. Future updates will be done via your respective websites once your order has been dispatched from Malaysia.

Say No Back Out Buyer

  1. We are interested with serious buyers in MALAYSIA and any PART of the WORLD.
  2. Once confirmed, back outs/exchanges is strictly prohibited.
  3. Please make your payment to our account within 24 hours (to avoid back outs).

Can’t find an answer? Fill our our contact form Here

 

Customer Service

feel free to whatsapp us for support

+6019-2501961